Shipping policy
Last updated: May 28, 2026
Thank you for shopping at MichaelLemon. The following Shipping Policy outlines how we process, ship, and deliver your orders.
1. Order Processing Time
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email with a tracking number once your order has been shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Calculated at checkout |
| Express Shipping | 2–5 business days | Calculated at checkout |
| International Shipping | 10–20 business days | Calculated at checkout |
Delivery times are estimates and begin from the date of shipment, not the order date. Delivery may be delayed due to factors beyond our control.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
4. Customs, Duties & Taxes
MichaelLemon is not responsible for any customs and taxes applied to your international order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages & Lost Packages
- MichaelLemon is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier or our support team directly at michaellemon11281969@outlook.com to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
6. Incorrect Address
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping fees may apply for reshipment.
7. Undelivered Packages
If a package is returned to us due to an incorrect address, refused delivery, or unclaimed at the post office, the customer is responsible for the reshipment cost.
8. Contact Us
For any shipping-related questions, please contact us at: Email: michaellemon11281969@outlook.com